Customer Service

Contact Us: We understand that you may have questions while shopping online. We welcome you to contact us toll free in the US (888) 554-5524 or 805-686-4074 internationally, or via e-mail at View our contact us page for customer service hours.

Shipping: Shipping is provided by United Parcel Service (UPS) and United States Postal Service (USPS), and FedEx. Orders of more than $75 US Dollars have free shipping in the United States via USPS. You can get a shipping quote prior to having to enter your credit card info in the shopping cart. Just begin the checkout process. To view our full shipping policy, including information about international shipments, shipping times and tracking can be found by clicking here.

Returns: If you are not happy with your purchase for any reason, we will gladly exchange it, replace it or issue a refund. Refunds will be given on NEW and UNUSED merchandise within 14 days of receipt. All items must have the tags on them, shipping and handling charges are not refundable. to begin the return process, visit our return policy page.

Sizing: Need help finding the right size? Visit our sizing page which includes charts that serve as guideline to assist you in choosing the correct size for your baby.

Gift Wrapping: Your item will arrive wrapped in a gift box and topped with a bow - all ready to go! We can ship it directly for you and include a personalized message or mail it to you. All items will be placed in one gift box unless otherwise requested.

The cost for gift wrapping is $5.95 per package. If additional boxes are required, a charge of $5.95 per box will be added. Oversize items may not be eligible for shipping. Special requests can be made in the order notes section when you check out or by contacting us via phone or e-mail. Visit our gift wrapping and gift card page for more information.

Gift Cards: We can mail you (or a friend!) a gift card or send it via e-mail. You can choose from our preset amounts. Gift card orders will be processed within 24 hours. Lost or stolen cards cannot be replaced. Regular shipping charges will be applied to gift cards that are mailed. Visit our gift wrapping and gift card page for more information.

Privacy policy: is committed to maintaining our customer's privacy. The information collected allows us to ship your order. We use information about the pages you visit and your preferences to provide you with products you may want to view and make your shopping experience easier. Your e-mail address is not shared with any third party, and if you choose to sign up for our monthly newsletter, you can easily opt out at any time. View our entire privacy policy by clicking here.

Registered Users: If you are a registered user you can log-in to your user account to manage your contact information, order status and history, update your password and more. Log-in by clicking here.

Payment: We accept Visa, Mastercard, Discover and American Express. also offers Anonymous Checkout for those customers who do not want to set up an account. Paypal and Google checkout are also available.

Newsletter: Join our newsletter to receive monthly updates and special offers from can join on the left navigation menu. Your e-mail is not shared with any third party and you can opt-out at any time.